Kitchener-Waterloo · Waterloo Region · Online LTB hearings

Kitchener-Waterloo landlord paralegals who get your property back.

N4 non-payment, N12 own-use, N8 late rent and cash-for-keys, handled start to finish at the Landlord and Tenant Board by eviction paralegals who only represent landlords and own rental properties too.

500+ Google reviews from Ontario landlords
Licensed by the Law Society of Ontario

Robert Di Lisi, Kitchener-Waterloo landlord paralegal, at his desk in the Stonegate office

100% onlineLTB hearings · no travel needed
25+Years helping landlords
10,225+Landlord files handled
7Licensed paralegals
46Ontario cities and growing
500+★★★★★ Google reviews
Landlord-side legal services

Kitchener-Waterloo eviction paralegals, on the landlord’s side only

Every file gets a notice review before it is served. One error restarts the clock, so we catch it first.

Non-payment of rent (N4)The most common matter for Kitchener-Waterloo landlords. Tenants range from University of Waterloo and Wilfrid Laurier students to tech workers and families, and when income is disrupted, rent is often the first payment that stops. One error on the N4 restarts the void period, and with long waits for hearing dates, a defective notice can cost months. We review the notice first, then draft, file and represent you through the L1 hearing.Learn more →Personal use (N12)Many Kitchener-Waterloo owners bought condos and houses as investments during the tech boom and now want them back for themselves, a family member or a buyer. The N12 needs the correct compensation, proper timing and a declaration that holds up at a hearing. A clerical mistake can send you back to the start of a long queue. We prepare the N12 correctly the first time.Learn more →Persistent late rent (N8)A tenant who pays consistently, but always late, shows a pattern that can justify termination. We track the payment history, prepare the N8 notice and file the L2 application if the behaviour isn’t corrected. This route turns on a precise, dated record of every late payment, and we build it for the Kitchener-Waterloo hearing.Learn more →Cash-for-keysWhere a hearing isn’t the preferred route, or speed matters more, a negotiated move-out can get a Kitchener-Waterloo landlord the unit back faster and without the LTB queue. In student rentals, an agreed end date that lines up with the academic year is often the cleanest outcome. We negotiate and document the agreement, usually with an N11, so the terms are enforceable and you are not exposed after the tenant vacates.Learn more →Demolition & repairs (N13)Planning a demolition, a conversion to another use, or repairs so extensive the unit must be vacant? We prepare the N13 correctly, advise on the compensation and right of first refusal that may apply, and file the L2 application.Learn more →T2 & T6 defenceWhen a tenant files a maintenance or harassment application, the response strategy matters. A T2 or T6 hearing can carry real financial consequences, including rent abatements and administrative fines. We build your defence, gather the evidence and represent you at the LTB.Learn more →Notice review & re-serviceThe LTB is high-volume, and applications with errors (a wrong rent figure, an improper service method, an incorrect notice period) get returned. That costs weeks. We review every Kitchener-Waterloo notice before it is served and fix the issues that lead to re-service.Learn more →Rent owed after move-out?Most landlords want to know if it’s worth chasing. On the free call we’ll look at the amount and the tenant’s situation and give you a straight answer, before you spend a dollar. That includes former student tenants who leave in spring owing rent or the cost of repairs.Learn more →
Robert Di LisiBita Di Lisi
Why landlords choose Stonegate

We’re landlords too. We only ever sit on your side of the table.

Robert and Bita Di Lisi own rental properties themselves, so we know what a missed month of rent actually costs. Stonegate has never represented a tenant: no conflicts, no divided loyalties.

Landlord-onlyNever tenants. Ever.
Flat-fee pricingQuoted before you sign.
24-hour responseAnswered in 1 business day.
Notice reviewEvery notice checked before it’s served.
Our process

How it works

What happens when you hire us.

  1. 1Free discovery callA short, no-obligation call. You tell us what’s happening; we tell you your options and what to expect.
  2. 2Notice prepared & servedWe prepare the correct notice and handle service in line with LTB requirements.
  3. 3Application & evidenceWe file your application and compile the evidence package. Nothing missed before your hearing date.
  4. 4LTB hearingWe attend, present your evidence and advocate on your behalf, anywhere in Ontario.
  5. 5Post-order guidanceIf the tenant won’t leave after the order, we file with the Sheriff and coordinate the eviction.
Book your free discovery call20 minutes · No obligation · We call you
Verified Google reviews

Trusted by landlords across Ontario

500+

Google reviews from Ontario landlordsRead all reviews on Google →
Victor ChoGoogle review · ★★★★★

“Berkan and the rest of the team did a great job with not just one, but TWO nightmare tenants. They charged a flat fee and went above and beyond to help my parents get their home back. If you need someone to represent you with the LTB, they’re the ones to talk to.”

Jasmine RoseGoogle review · ★★★★★

“Professional firm… highly recommend!”

SoumielGoogle review · ★★★★★

“Ravis was incredible to work with. She went above and beyond to guide me through the whole process and made sure I was fully prepared. During the hearing, I noticed other landlords struggling with the adjudicator’s questions, but Ravis was calm, confident, and had everything ready. Thanks to her, I won my case.”

Susan SelimGoogle review · ★★★★★

“I enlisted the help of Stonegate Legal Services to assist in the eviction of a very difficult tenant. I was assigned my own designated paralegal, Ravis Mohebbian, who exuded professionalism, good judgment, decorum and, most importantly, calm disposition. My case involved multiple appeals and even reached a review, all of which were presented and won by Ravis. If you are lucky to have her assigned to your case, rest assured you are in the best and most competent of hands!”

Fabio FerriGoogle review · ★★★★★

“Bita has assisted me as a direct landlord client, and as a Realtor has advised me on guiding my clients through the laws of the Residential Tenancies Act. Bita is a valued knowledgeable resource that I will continue to lean on when navigating through rental situations that require well informed direction.”

Michael DoGoogle review · ★★★★★

“Stonegate legal services is great. The LTB is very confusing and with wait times of 10+ months for a hearing, you do not want to mess around with doing this on your own. I had submitted an N12 where I waited 1 year for my hearing to fall through due to a clerical error. On my second try I reached out to Stonegate and they provided excellent services. They respond to emails VERY fast and are kind and passionate. I obtained a favourable outcome with my second hearing thanks to Stonegate supporting me. I strongly recommend seeking out Stonegate for any LTB related issues.”

Manzoor ShadGoogle review · ★★★★★

“Very happy with the service I received from Stonegate Legal Services. They have very good experience and they were to help me very quickly with this task. Anome Mohebbian is highly knowledgeable about landlord-tenant law and provided expert guidance throughout the process. I would recommend to anyone needing legal services for tenants.”

Adi CordeiroGoogle review · ★★★★★

“Bita DiLisi and her team at Stonegate Legal Services are very professional, and extremely helpful. I felt comfortable speaking with them and with their treatment of my file. I have already referred them to others who need a strong team to get the job done.”

Shabana AamirGoogle review · ★★★★★

“I highly recommend Eric of Stonegate Legal Services for anyone dealing with tenant issues. He handled my case professionally and efficiently, ensuring that the process was smooth and stress free. He kept me posted with updates throughout the process. Thanks to their expertise, I was able to resolve my tenants non-payment issue successfully.”

Govi RavindranGoogle review · ★★★★★

“I have been working with Stonegate Legal Services since Jan 2024 on a difficult tenant situation. Bita and Anome were very professional, explained and pursued all legal options including representation on the Ontario LTB tribunal for a successful outcome. I highly recommend Stonegate services for anyone looking for legal representation on difficult Tenant issues.”

Meet your team

Real people who will handle your Kitchener-Waterloo file

About Stonegate →

Robert Di LisiRobert Di LisiParalegal – Intake co-ordinator
Bita Di LisiBita Di LisiLead Paralegal
Ravis MohebbianRavis MohebbianParalegal
Anome MehrabianAnome MehrabianParalegal
Eric SpalvieriEric SpalvieriParalegal
Berkan AltunBerkan AltunParalegal
Mark TipoldMark TipoldParalegal/ Support staff
Seminars

We don’t just represent Ontario landlords. We teach them.

Robert and Bita speak to rooms full of landlords and investors about notices, LTB timelines and the mistakes that cost months. The same know-how goes into every file we handle.

See upcoming seminars

Bita Di Lisi presenting to a full seminar room of Ontario landlordsBita Di Lisi presenting
Robert Di Lisi at the Stonegate Legal Services booth at a landlord eventRobert Di Lisi
Built for Kitchener-Waterloo landlords

Kitchener-Waterloo LTB cases are heard online, and we handle them every week

Kitchener-Waterloo is one of Ontario’s most active rental markets outside the GTA, driven by two universities, a large college and a fast-growing tech sector. LTB hearings are held online, so the outcome depends on how well your notice, application and evidence are prepared, not on where the property sits.

Waits for a hearing date can be long, which makes a defective notice or a clerical error expensive: it can send you back to the start of the queue. Our team handles Waterloo Region files every week, and we review every notice and application before it goes out so the first attempt is the one that counts.

From the first notice through to Sheriff enforcement, we handle Kitchener-Waterloo files end to end, by phone, email and video. In most cases you don’t need to appear at the hearing yourself.

Kitchener-Waterloo’s rental market

The housing stock mixes older detached homes and duplexes in central Kitchener, newer condo towers in Downtown Kitchener and Uptown Waterloo, and a large student rental market around the University of Waterloo, Wilfrid Laurier and Conestoga College. Student houses are often rented by the room or to groups on 12-month leases, which brings spring move-outs with unpaid rent and repairs.

Away from campus, families and professionals rent in neighbourhoods like Laurelwood, Beechwood and Doon, where N12 own-use and sale-related files are more common. Whether you own a single condo or a portfolio of student houses, we tailor the approach to the property and the tenancy.

Neighbourhoods we serve

Downtown KitchenerUptown WaterlooLaurelwoodBeechwoodNorthdaleDoonLakeshoreForest Heights
Nearby: Cambridge, Guelph, Brantford, London. We file in every LTB region in Ontario.
Every kind of Kitchener-Waterloo landlord

Who we work with in Kitchener-Waterloo

First-time and single-unit landlordsYou rent out one condo or a basement suite and have never been to the LTB. We explain every step in plain language and handle the paperwork so nothing is missed.
Investors with several propertiesYou carry mortgages on multiple Kitchener-Waterloo units, and a non-paying tenant affects your whole portfolio. We move quickly and keep you updated on every file.
Property managersYou oversee buildings for owners who expect results. We work alongside your team on notices, filings and hearings, with consistent reporting you can pass on.
Owners selling or moving back inYou need the unit back for yourself, a family member or a buyer. We plan the N12 timeline around your closing or move-in date so the paperwork holds up.
Avoid the costly ones

Mistakes that cost Kitchener-Waterloo landlords months of time.

Adding non-rent charges to an N4

An N4 can only claim unpaid rent. Including utility bills, damage costs or fees in the arrears figure can sink the notice and force you to start over.

Accepting payment without advice

If a tenant pays everything owing before the N4 termination date, the notice becomes void. Partial payments raise their own questions. Talk to us before you accept money mid-process.

Changing the locks yourself

Self-help evictions are illegal in Ontario. Only the Sheriff can enforce an eviction order. Doing it yourself invites a T2 application, abatements and fines.

An N12 without the paperwork

Own-use applications need good faith, the required compensation and a signed declaration from the person moving in. Gaps here are a common reason N12 files fail.

Losing the paper trail

N8 and T2 hearings are won on records: dated rent ledgers, receipts, texts and emails. If it isn’t documented, it is hard to prove at hearing.

Waiting too long

Every month a non-paying tenant stays is rent you may never recover. The sooner the correct notice is served, the sooner the clock starts.

What to have ready for your
FREE 20-minute call

You don’t need everything. These help us give you a clear answer on the first call.

  • The lease or tenancy agreement
  • A rent ledger showing payments and what is owed
  • Copies of any notices already served
  • Texts and emails with your tenant
  • The property address and unit details

Book Your FREE Discovery Call

Province-wide coverage

Stonegate represents landlords across Ontario

We file with every LTB region in Ontario. Whether your property is in the GTA, Niagara, Eastern Ontario or the North, Stonegate handles your notices and applications, landlord-only, every time.

Landlord-only representation. Stonegate Legal Services never represents tenants: no conflicts, no divided loyalties. Every LTB filing, notice and hearing is handled by a licensed paralegal.

Frequently asked questions

Kitchener-Waterloo landlord questions

Do you handle Kitchener-Waterloo landlord cases specifically?

Yes. We file LTB applications for Kitchener and Waterloo properties every week. Hearings are held online and we handle them routinely, for landlords across Waterloo Region from Uptown Waterloo to Doon.

How much does an eviction paralegal cost in Kitchener-Waterloo?

We charge flat fees, quoted upfront before you sign. The fee covers the notice, filing and hearing representation. No retainer, no hourly billing, no surprises.

Do you represent tenants?

No. We are a landlord-only firm. We never represent tenants, which means our advice is never diluted by conflicts of interest.

How long does an LTB case take in Kitchener-Waterloo?

Timelines vary by application type and current scheduling. Waits for some hearing types have been long, so non-payment N4/L1 matters tend to move faster than own-use or conduct applications. We give you a realistic estimate when we review your file.

What happens if my tenant doesn’t leave after an eviction order?

You can request Sheriff’s enforcement (a Writ of Possession) through the LTB. We handle the enforcement steps after the order issues, including preparing the writ and coordinating with the Sheriff’s office.

Can I book a free consultation?

Yes. We offer a free 20-minute call to review your situation and tell you whether we can help and what it will cost.

Do I need to attend the LTB hearing in person?

No. LTB hearings are held online, and we represent you at the hearing. In most cases you do not need to appear yourself. We handle the file, present the evidence and advocate on your behalf.

What is the difference between an N4 notice and an L1 application?

The N4 is the notice served on the tenant when they have not paid rent. The L1 is the application filed with the LTB after the N4 void period expires. You need both, and we handle both steps.

Can I evict a tenant for reasons other than non-payment of rent?

Yes. The Residential Tenancies Act allows termination for personal use (N12), chronic late payment (N8), demolition or major repair (N13), and illegal acts. We identify the correct path for your situation.

My tenant filed a T2 application against me. What do I do?

Don’t ignore it. A T2 or T6 is a tenant-filed application alleging harassment, illegal entry or maintenance failure. We build your defence, prepare your evidence and represent you at the hearing.

How do I evict a tenant in Kitchener-Waterloo?

In Ontario, a landlord cannot evict on their own. You serve the correct notice for your situation (an N4 for unpaid rent, an N12 for own use, and so on), wait for the termination date, then file the matching application with the LTB. After a hearing, the Board may issue an eviction order. If the tenant still won’t leave, only the Sheriff can enforce it. We handle every step for you.

How do I evict a tenant in Kitchener-Waterloo?My Kitchener-Waterloo tenant won’t leave. What can I do?

Don’t change the locks or remove their things. In Ontario, only the Sheriff can physically remove a tenant, and doing it yourself invites a T2 and fines. The legal route is the correct notice, then an LTB application, then an eviction order. If they still won’t go, the order is enforced by the Sheriff. We handle it from the notice through the hearing, and coordinate with the Sheriff’s office if it comes to that.

Does an N4 notice automatically end the tenancy?

No. If the tenant pays everything owing before the termination date on the N4, the notice becomes void and the tenancy continues. If they don’t, you still need to file an L1 application and get an order from the Board before the tenancy ends.

Do I need an eviction paralegal or a lawyer in Kitchener-Waterloo?

Licensed paralegals are regulated by the Law Society of Ontario and are permitted to represent landlords at the Landlord and Tenant Board and in Small Claims Court. For most landlord-tenant matters, a paralegal team that does this work every day is the efficient, cost-effective choice.

When should I contact a paralegal?

Before you serve any notice. Many of the delays we see come from a defective notice served before the landlord got advice. A free 20-minute call first can save you weeks, and sometimes the cost of starting over.

Can I evict my tenant because I’m selling my Kitchener-Waterloo property?

Selling on its own is not grounds to end a tenancy. If the buyer, or a qualifying family member, intends to move in, an N12 can be served for the purchaser’s own use once there is a signed agreement of purchase and sale, but only for buildings with three or fewer residential units. We coordinate the N12 timeline with your closing date.

What if my tenant damaged the unit?

Damage beyond normal wear and tear can be grounds for a notice to end the tenancy, and you can claim the cost of repairs. Photos, invoices and a move-in condition record make a big difference at the hearing. We review your evidence and recommend the right route.

Can I collect unpaid rent after my tenant has moved out?

Sometimes, but for most landlords the amount isn’t worth chasing. On the free call we’ll look at the amount and the tenant’s situation and give you a straight answer, before you spend a dollar.

Do you handle student rentals and rooming houses?

Yes. Student houses, rented rooms and condos make up a large share of Kitchener-Waterloo rentals, and most are covered by the Residential Tenancies Act. Leases signed by a group of students need careful handling when only some of them leave or stop paying. One exception: if you share a kitchen or bathroom with the occupant, the Act may not apply. We confirm which rules govern your rental on the first call.

Can you guarantee the outcome of my case?

No honest representative can guarantee what the Board will decide. What we promise is careful preparation, correct paperwork and a straight answer about your chances before you spend money on a hearing.

How much can I raise the rent on my Kitchener-Waterloo tenant?

Most sitting tenants can only receive one increase every 12 months, with at least 90 days’ written notice on the proper form, and the increase is generally capped at Ontario’s annual rent increase guideline. Units first occupied for residential purposes after November 15, 2018 are generally exempt from the guideline, but the 12-month and 90-day rules still apply. Going above the guideline in a covered unit requires LTB approval.

Can I ask a new tenant for a damage deposit?

No. In Ontario you can collect a rent deposit of up to one month’s rent, which must be applied to the last month of the tenancy, and a refundable key deposit. Damage deposits are not permitted. Screening carefully and documenting the unit’s condition at move-in is the better protection.